The satisfaction of our customers is a priority.
This includes helping operational personnel to implement our solutions on their own sites.
When the machine has been delivered to your site, we can install it and complete the power-up and startup phases, and also provide any training you may need.
Laser, micro-percussion or scribing? Our experts can help you identify the marking technology best suited to your requirements, thanks to our wide range of solutions. From the initial study to assistance with implementation, our aim is to guarantee your satisfaction and optimise your processes.
Our specialists train your teams to use your equipment independently and effectively. Our training programmes include modules tailored to your needs, with the emphasis on practical exercises and clear, precise materials.
As soon as your machine is delivered and programmed, our technicians come to your site to ensure smooth and rapid integration. They check that everything is operating correctly and that all the traceability solutions in place meet your expectations.
All our equipment is delivered with full documentation, including the verification report by an approved inspection body, manuals, drawings and the software needed to use our products throughout their lifetime.
A responsive after-sales service and dedicated technical support team are on hand to provide assistance and supply spare parts and consumables. In the event of technical problems, such as a fall or inappropriate use, we intervene quickly to assess the situation and implement the necessary actions.
We also offer preventive maintenance contracts to reduce production downtime.
We offer you customised retrofit solutions to extend the life of your machines:
– backward compatibility with updated components
– complete modernisation or equipment takeover
These services enable you to modernise your existing systems so that they remain high-performance and in line with your industrial developments.
With 10 subsidiaries and a worldwide network of distributors, SIC MARKING offers global resources combined with local expertise. We can support you anywhere in the world, guaranteeing optimum responsiveness and solutions tailored to each market, whatever your sector of activity.
Need information?
Contact one of our experts!